Privacy Policy

This Privacy Policy explains what information BetCoach processes, why it is processed, how long it may be retained, and what choices are available to users of the service.

1. Information we collect

Depending on how you use BetCoach, we may process:

• account information such as username, name and email address;
• authentication and access state required to sign you in and protect your account;
• subscription, trial and entitlement status linked to your account;
• support communications you send to us by email or other official support channels;
• product usage events, page views and feature interactions when analytics are enabled;
• technical context such as browser, device type, approximate locale, consent state and session context needed to operate the service.

2. How we use information

• to create and manage accounts;
• to provide access to features included in your current plan or trial;
• to operate dashboards, filters, demos and subscription flows;
• to improve product quality, reliability, onboarding and conversion journeys;
• to respond to support requests, billing questions and operational issues;
• to protect the service against misuse, abuse, fraud or security threats.

3. Analytics and consent

BetCoach separates essential product storage from optional analytics. Essential storage is used to keep the service running, maintain authenticated sessions and remember necessary product state. Optional analytics are used only when you consent to them, and can be changed later through the cookie settings control available on the site.

4. What we do not intentionally send as analytics identifiers

• raw payment card details or payment secrets;
• bookmaker credentials or third-party gambling account passwords;
• manual uploads of personal documents unless explicitly required by a separate support process;
• detailed identity-linked betting history beyond the product data already visible in your normal service usage.

5. Service providers and third parties

BetCoach may use carefully selected third-party service providers for hosting, analytics, authentication support, subscription billing or transactional processing. These providers may process information only as needed to deliver their service to BetCoach. BetCoach does not sell personal data as part of its core product model.

6. Retention

We keep information for as long as reasonably necessary to operate the service, maintain account access, support billing records, handle disputes, improve product performance and meet legal or operational obligations. Retention periods may differ depending on whether the information relates to an active account, expired account, support communication or analytics event stream.

7. Security

BetCoach uses technical and operational measures intended to reduce unauthorized access, misuse or accidental disclosure. No internet service can promise absolute security, but access controls, authentication flows and internal service boundaries are used to protect account and subscription-related information.

8. Your choices

• You can update account information through available account channels.
• You can control optional analytics through the site’s consent settings.
• You can contact support if you need help with access, account corrections or privacy-related questions.
• Where applicable law gives you additional privacy rights, BetCoach will review and respond to valid requests through the support channel.

9. Contact and updates

If you have a privacy question or want to contact us about how data is handled, email support@betcoach.eu. This policy may be updated when product, billing, analytics or legal requirements change. The latest version published on this page applies from its stated update date.